Compliance and warranty

Compliance and warranty
1.           Vivasan Webshop guarantees that the products fulfil the specifications stated in the offer, the reasonable requirements of reliability and/or usability and on the date of the conclusion of the agreement existing legal provision and/or Government regulations.
2.           A warranty by Vivasan Webshop, manufacturer or importer does not alter the legal rights and claims that the consumer can assert under the agreement with Vivasan Webshop.
3.           Any defects or wrong products delivered must be reported in writing or email to Vivasan Webshop within two weeks after delivery. Return of the products must be made in the original packaging and new state.
4.           The warranty period of Vivasan Webshop corresponds to the factory guarantee period. Vivasan Webshop is not responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
5.           The guarantee does not apply if:
-             The delivered goods have been modified by third parties and/or the consumer;
-             The delivered goods are exposed to unusual circumstances or otherwise treated carelessly or contrary to the instructions of Vivasan Webshop and/or on the packaging.
-             The inferiorly in whole or in part is the result of rules that the Government has asked or will ask about the nature or quality of the materials used.

Complaints procedure
1.           Vivasan Webshop has a complaints procedure and handles complaints by filling out the complaints procedure or just sending an email to
2.           Complaints about the performance of the contract or an order should be fully and clearly described and submitted to the entrepreneur within 7 days after the consumer has found the flaws.
3.           Complaints are handled within 14 days from the date of receipt. If a complaint requires longer processing time, Vivasan Webshop will, within the period of 14 days, reply with a message of receipt and an indication when the consumer can expect a more detailed answer.
4.           If the complaint cannot be solved in joint consultation, a dispute arises that is susceptible to the dispute resolution.
5.           With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Stichting WebwinkelKeur ( Stichting WebwinkelKeur will mediate for free. If there is no solution after the mediation, the consumer has the possibility to submit the complaint to Stichting GeschilOnline, the decision of Stichting GeschilOnline is binding. The consumer and Vivasan Webshop agree with this binding decision. The submission of a dispute to the arbitration are not for free. The consumer must pay the costs of the arbitration. Furthermore, residents living in the EU can use the European Dispute resolution platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on , but we would advise to contact Stichting WebwinkelKeur first.
6.           A complain do not suspend Vivasan Webshop of his obligations, unless Vivasan Webshop indicates in written otherwise.
7.           If the consumer complaint is well-founded, Vivasan Webshop has the possibility to replace the delivered products for free.
1.           Dutch law shall apply exclusively to any dispute, agreements and orders, even if the consumer lives abroad.
2.           The Vienna Sales Convention shall not apply.
Additional or different terms
Additional derogations from the general terms and conditions must not be to the detriment of the consumer and should be recorded in writing or in such a way that they can be stored in an accessible manner on a durable medium by consumer.


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