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Privacy policy Vivasan Webshop EU 25-05-2018

https://www.vivasanwebshop.eu  - vivasan.co.uk – vivasanwebshop.com

Privacy policy
Vivasan Webshop cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your details available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Vivasan Webshop. The commencement date for the validity of these conditions is 30/04/2018, with the publication of a new version the validity of all previous versions is cancelled. This Privacy Policy describes what information about you is collected by us, where this information is used and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have about the personal data you provide us. If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

Data processing
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data are transparent.

Webshop software
CCV Shop, Diamantstraat 3, 7554 TA Hengelo, the Netherlands
Vivasan Webshop has been developed with software from CCV Shop. Personal data that you make available to us for the benefit of our services will be shared with this party. CCV Shop has access to your data to provide us (technical) support. They will never use your data for any other purpose. CCV Shop uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored. Information that you enter when placing an order or sending a message will be processed by CCV Shop. CCV Shop ensures a level of security that matches the data to be processed and takes adequate measures to protect data against loss or any form of unlawful processing. For example, standard use is made of a secure SSL connection.

Web hosting
VDX Internet Services B.V. Stadionplein 23, 8025 CP Zwolle, the Netherlands
CCV Shop, Diamantstraat 3, 7554 TA Hengelo, the Netherlands
Vivasan Webshop purchases web hosting and e-mail services from VDX and CCV Shop. VDX and CCV Shop process personal data on our behalf and do not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. VDX and CCV Shop have taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. VDX and CCV Shop are obliged by the confidentiality agreement.

E-mail and mailing lists
VDX Internet Services B.V. Stadionplein 23, 8025 CP Zwolle, the Netherlands
CCV Shop, Diamantstraat 3, 7554 TA Hengelo, the Netherlands
Vivasan Webshop uses the services of CVV ​​Shop and VDX. These are third parties that handle the e-mail traffic from our website and the sending of any newsletters. All confirmation emails that you receive from our website and web forms are sent via the VDX or CCV Shop servers. CCV Shop and VDX will never use your name and e-mail address for their own purposes. At the bottom of every e-mail (newsletter) sent automatically via our website you will see the 'unsubscribe' link. If you click on this, you will no longer receive e-mail from Vivasan Webshop. Your personal data is stored securely by CCV Shop and VDX. CCV Shop uses cookies and other internet technologies that make it clear whether e-mails are opened and read. CCV Shop reserves the right to use your data for the further improvement of the services and to share information with third parties in this context.

Webhost
We use the services of VDX Internet Services B.V. for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures and to prevent misuse, loss and corruption of your and our data as much as possible. VDX Internet Services B.V. has no access to our mailbox and we treat all our e-mail traffic confidentially.

Payment processors
Rabobank, PayPal, CCV Pay
We use the platform of RABO, CCV Pay and PayPal to handle a (part of) the payments in our webshop. RABO, CCV Pay and PayPal process your name, address and residence details and your payment details such as your bank account or credit card number. RABO, CCV Pay and PayPal have taken appropriate technical and organizational measures to protect your personal data. RABO, CCV Pay and PayPal reserve the right to use your data to further improve the service and to share (anonymised) data with third parties. RABO, CCV Pay and PayPal share personal information and information regarding your financial position with credit rating agencies in the case of an application for a deferred payment (credit facility). All the above-mentioned safeguards regarding the protection of your personal data also apply to the parts of RABO, CCV Pay and PayPal's services for which they engage third parties. RABO, CCV Pay and PayPal do not store your data for longer than allowed by the legal terms.

Reviews
WebwinkelKeur
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur then you are obliged to enter your name, e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on your own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. If we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above-mentioned safeguards about the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics
PostNL
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL for the execution of the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for executing the agreement. In the event PostNL engages subcontractors, PostNL will also make your data available to these parties.
DHL
If you place an order with us, it is our job to have your package delivered to you. We use the services of DHL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DHL. DHL only uses this information for executing the agreement. If DHL engages subcontractors, DHL also makes your data available to these parties.
Shipping handling
Jordi Transport, Ambachtsweg 46, 3542DH Utrecht, the Netherlands
Packaging and shipping handling has been outsourced by Vivasan Webshop to a third party. It is therefore necessary that we share your name, address and residence details with Jordi Transport. Jorditransport uses this information only for executing the agreement.

Invoicing and accounting
Acumulus - from SIEL BV, Rouwkooplaan 5, 2251AP Voorschoten, the Netherlands
For our records of our administration and accounting, we use the services of SIEL BV. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. We use the services of SIEL BV for keeping our records and accounts. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is sent and stored protected. SIEL BV is obliged to observe secrecy and will treat your information confidentially. SIEL BV does not use your personal data for purposes other than those described above.

Purpose of data processing
General purpose of the processing
Vivasan Webshop uses your data exclusively for the benefit of the service. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you later, other than at your request, we will ask you for explicit permission. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties have all been kept confidential based on the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data that is automatically collected by our website is processed with the aim of further improving our services. This information (e.g. your IP address, web browser and operating system) is not personal data.
Participation in tax and criminal investigation
In certain cases, Vivasan Webshop can be held based on a legal obligation to share your data in connection with government, tax or criminal investigation. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
Retention periods
We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable term runs. However, employees no longer have access to your customer profile and documents that we have produced in connection with your order.

Your rights
Based on the applicable Dutch and European legislation, you as a data subject have certain rights regarding the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. If you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests; in case of a request for forgiveness we administer anonymous data. All copies and copies of data you receive in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to inspect the data that we process or have processed, and which relate to your person or are traceable to them. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within thirty days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.
Rectification right
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.
Right of transferability
You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or commissioned by us on the e-mail address known to us.
Right of objection and other rights
In such cases you have the right to object to the processing of your personal data by or on behalf of Vivasan Webshop. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you have the opinion that this is the case, please contact our contact person for privacy matters.

Cookies
Cookies from third parties
In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy
We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details
Vivasan Webshop
Lobeliaberg 16, 4708LP Roosendaal, the Netherlands
T +31 61314 3650
T +32 47391 5004 - +32 36654420
E info@vivasanwebshop.eu

Warehouse
Vivasan (Jordi Transport), Ambachtsweg 46, 3542DH Utrecht, the Netherlands

Contact person for privacy matters
Herman van Mechelen



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