Right of withdrawal Vivasan Webshop
Right of Withdrawal
Returns and Cancellation
You have the right to cancel your order up to 14 days after receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount, including shipping costs. Only the costs of returning from your home to the online store are at your expense.
If you exercise your right of withdrawal, the product must be returned to Vivasan Webshop with all accessories – if reasonably possible – in its original condition and packaging.
To exercise this right, please contact us at info@vivasanwebshop.eu. A simple email is sufficient.
We will refund the amount due within 14 days of registering your return, provided the product(s) have been received in good order.
Depreciation of Opened or Partially Used Products
Our products fall under the category of hygiene products, which means the right of withdrawal expires once a product has been opened or used. This is in accordance with Article 6:230p of the Dutch Civil Code.If you do return an opened product (for example, due to damaged packaging), we may apply a depreciation of 10% to a maximum of 50% of the purchase price, depending on:
1) Condition of the packaging
2) Possibility of resale (as second-hand or second-hand)
We apply the usual guidelines as used in the cosmetics and hair care industry.
Our Promise to You
An assessment of your return request within 48 hours
Clear explanation of any depreciation
Always a solution: replacement, discount, or refund
Note:
To prevent depreciation, please return products unused and in their original packaging. Unsure? Mail: to info@vivasanwebshop.eu
return address:
Vivasan Webshop
Ambachtsweg 46
NL-3542DH Utrecht,
info@vivasanwebshop.eu
Do you need help?
Contact us at info@vivasanwebshop.eu
