Frequent Asked Questions and Answers FAQ

Vivasan Webshop imports and distributes its products directly to the customers.

Vivasan Webshop has to high-hold a good name. Confidence between the customer and us is the basic ides of the existence of the enterprise. Many customers already experienced this. We do everything not to disappoint our customers. Mutual confidence is the basis, on which Vivasan Webshop works.

Vivasan Webshop is a certified Webshop

Vivasanwebshop.eu is certified through Stichting WebwinkelKeur. This certificate confirms that the shop has been successfully certified and is authorized to display the EMOTA European Trustmark.

This means online shopping in Europe with transparency and fairness.

- Transparent order transaction
- protection of personal data
- neutral complaints procedure
- Clear, comprehensive and accurate product description and merchant information before you place your order
- Convenient, reliable, safe and legally compliant service
- Notification of all costs and any limitations / conditions prior to checkout
- Charges that are complete and simple to understand - including any tax and delivery and surcharges
- Access information on your order progress / history
- Delivery as specified at the time of order
- Your purchases arriving in good condition

Vivasan delivers worldwide in many countries. You find these countries, if you Click on your Shopping Cart. Under – Delivery Options - you find all the countries to which we ship our products.

Orders are shipped by Post with: PostNL.

Orders from not European Union countries are Tax and duty free. When you choose on your shopping cart your country, the web shop will calculate no VAT.

All prices include Dutch VAT. More and more webshops in our branche present their prices exluding the VAT. Prices are in that case around 21% lower. At the end of the order proces during the payment waits the surprise: the VAT is added. In most cases you can see that prices are excl. VAT, but clients do not realize it.

The Vivasan Webshop rule is: All prices include Dutch VAT.
Customers from EU countries have to pay VAT of their own country.
For orders from companies and NON EU clients the webshop calculates no VAT.

All products have a start discount.

Staggered pricing Discount

Discount when you buy 2 or more instead of 1 pcs of a product

Vivasan Webshop Shopping Card discount

Not directly visible is the ADDITIONAL shopping card discount. The shopping card discount is visible on your shopping card, at the end of the order process.

Additional Shopping Card Discount:
Depending on the purchase price Vivasan webshop provides an additional shopping card discount*:
If the minimum purchase is € 60 the discount is 4%
If the minimum purchase is € 240 the discount is 6%
If the minimum purchase is € 720 the discount is 10%
If the minimum purchase is € 1200 the discount is 12,5%
If the minimum purchase is € 2280 the discount is 14%
If the minimum purchase is € 3960 the discount is 19%
If the minimum purchase is € 7200 the discount is 21%

The Vivasan online webshop automatically calculates the correct discount level. When a discount is exceeded, you to see this step on your shopping card.

* The Additional shopping card discount is calculated on the netto purchase amount, taking into account an average VAT rate of 20%. The shopping card discount replaces the monthly discount coupons.

Credit points - 100 point per € 75 purchase - 100 Point is € 1

You see your credit points during the order process and on the invoice.

You can use the credit points with your next order or save them.

If you order for the first time without logging in you see no credit points during the order proces. You will find them on the invoice we send you afterwards.

The shipping costs are lower if you buy more. You pay no shipping cost when your purchase amount is more than 300 EURO. More details you find under: https://www.vivasanwebshop.eu/Shipping-Costs

You can pay with PayPal, VISA, Master Card or Prepayment by banktranfer. To avoid possible problems, always go back to the Webshop after the payment check out.

You can pay on our bank account: RABO BANK, VIVASAN, Lobeliaberg 16, 4708LP Roosendaal (Netherlands). BANK RABO: IBAN: NL80RABO 0162534434 ● BIC: RABONL2U.

or use

PayPal Payment Link:
www.paypal.me/VIVASAN

For questions or reports you can use the Contact form under the column “Customer service and contact”. Within 24 hours we send you an answer by E-Mail. You can also send us an E-Mail to info@vivasanwebshop.eu.

At Vivasan Webshop we pull out all the stops to keep the information you give us safe and sound. We follow strict security procedures on how your personal information is stored and used, and who sees it, to help stop any unauthorized person getting hold of it.

We reserve the right to modify this privacy policy from time to time. You should visit our Web site periodically to review any changes.

Get in touch
You can get in touch by visiting the "Contact Us" section or at info@vivasanwebshop.eu
For enquiries directly relating to this website, you can contact us at info@vivasanwebshop.eu
Alternatively, you can write to us at the following address:
VIVASAN Webshop, Lobeliaberg 16, 4708LP Roosendaal, or, call us on: +32 473915004

Personal details
We collect personal details, such as your email address, name, date of birth and other information only when you register with us for competitions, promotions or when you sign up to receive email newsletters from us.
When you register with us, we'll need to ask you for your:
• First name
• Second name
• Gender
• Postcode and Postal Address
• Country
• Phone number
• Username
• Email address
• Password


We may wish to contact you from time to time with details of special offers, promotions, competitions, and information about our products and services. If you want all of this, please tick the box marked 'yes' when registering with us. We won't use your details for direct marketing without your consent. We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company. Your personal and account information will never be disclosed to other third parties.

Safe and sure
Our website has security installed to ensure that any personal data entered onto the site is protected against loss, misuse or alteration. However, due to the nature of the Internet, we can't guarantee the protection of your personal information and we can't be responsible for any outcomes resulting from a breach of security when the website is used. We're confident in our security, and it is always a top priority to ensure we do not get any problems.

Cookies
We use "cookies" to store and collect information regarding your usage of the website. Cookies are small files placed on your computer's hard drive, or in your browser memory, when you visit our website. They enable us to put in place personal settings and load your personal preferences.

Update personal information
You can update your personal information at any time. Use your password to log in, and then you'll be able to update your information.

Right of withdrawal Vivasan Webshop

1. In the event of a purchase, the consumer has the possibility to dissolve the agreement for 14 days without giving any reason. This period commences on the day following receipt of all products by the consumer or a by the consumer announced representative.
2. During the reflection period, the consumer shall handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will have the product and if reasonably possible- in the original condition and packaging returned to Vivasan Webshop, Ambachtweg 46, NL-3542 Utrecht, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wants to use his right of withdrawal he is obliged to make this known to the entrepreneur within 14 days of receipt of all the products. The consumer can do this by means of the standard form or by email. After the consumer expressed wanting to make use of his right of withdrawal, the consumer shall return the product within 14 days to the entrepreneur. The consumer must prove that the products are returned in a timely manner, for example by means of a proof of mail delivery.
4. If the consumer at the end of the statutory period of this article has not expressed to want to make use of his right of withdrawal or the product has not been returned to the entrepreneur, the sale is a fact.

Costs in case of right of withdrawal
1. If the consumer exercises his right of withdrawal, the costs of return are entirely for the account of the consumer.
2. If the consumer has paid an amount, Vivasan Webshop shall ensure that within 14 days after the consumer expressed wanting to make use of his right, the full amount is refunded to the consumer. The consumer must prove that the delivered goods are returned, for example by means of a proof of mail delivery

Exclusion of the right of withdrawal
1. Vivasan Webshop can exclude the right of withdrawal of the consumer as far as provided for in this article. The exclusion of het right of withdrawal is valid only if Vivasan Webshop states this clearly in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
a. That the entrepreneur has established in accordance with the consumer’s specifications;
b. That are clearly personal in nature;
c. That cannot be returned due to their nature;
d. That rapidly decay or become absolute;
e. The price of which is subject to fluctuations on the financial market on which the entrepreneur has no influence;
f. Hygiene products that are sealed and who’s the consumer has broken the seal.

Compliance and warranty

1. Vivasan Webshop guarantees that the products fulfil the specifications stated in the offer, the reasonable requirements of reliability and/or usability and on the date of the conclusion of the agreement existing legal provision and/or Government regulations.

2. A warranty by Vivasan Webshop, manufacturer or importer does not alter the legal rights and claims that the consumer can assert under the agreement with Vivasan Webshop.

3. Any defects or wrong products delivered must be reported in writing or email to Vivasan Webshop within two weeks after delivery. Return of the products must be made in the original packaging and new state.

4. The warranty period of Vivasan Webshop corresponds to the factory guarantee period. Vivasan Webshop is not responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

5. The guarantee does not apply if:
- The delivered goods have been modified by third parties and/or the consumer;
- The delivered goods are exposed to unusual circumstances or otherwise treated carelessly or contrary to the instructions of Vivasan Webshop and/or on the packaging.
- The inferiorly in whole or in part is the result of rules that the Government has asked or will ask about the nature or quality of the materials used.

Complaints procedure Vivasan Webshop

1. Vivasan Webshop has a complaints procedure and handles complaints by filling out the complaints procedure or just sending an email to info@vivasanwebshop.eu.
2. Complaints about the performance of the contract or an order should be fully and clearly described and submitted to the entrepreneur within 7 days after the consumer has found the flaws.
3. Complaints are handled within 14 days from the date of receipt. If a complaint requires longer processing time, Vivasan Webshop will, within the period of 14 days, reply with a message of receipt and an indication when the consumer can expect a more detailed answer.
4. If the complaint cannot be solved in joint consultation, a dispute arises that is susceptible to the dispute resolution.
5. With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Stichting WebwinkelKeur (www.webwinkelkeur.nl). Stichting WebwinkelKeur will mediate for free. If there is no solution after the mediation, the consumer has the possibility to submit the complaint to Stichting GeschilOnline, the decision of Stichting GeschilOnline is binding. The consumer and Vivasan Webshop agree with this binding decision. The submission of a dispute to the arbitration are not for free. The consumer must pay the costs of the arbitration. Furthermore, residents living in the EU can use the European Dispute resolution platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on http://ec.europa.eu/odr , but we would advise to contact Stichting WebwinkelKeur first.
6. A complain do not suspend Vivasan Webshop of his obligations, unless Vivasan Webshop indicates in written otherwise.
7. If the consumer complaint is well-founded, Vivasan Webshop has the possibility to replace the delivered products for free.

Disputes
1. Dutch law shall apply exclusively to any dispute, agreements and orders, even if the consumer lives abroad.
2. The Vienna Sales Convention shall not apply.

Additional or different terms
Additional derogations from the general terms and conditions must not be to the detriment of the consumer and should be recorded in writing or in such a way that they can be stored in an accessible manner on a durable medium by consumer.