Frequent Asked Questions and Answers

VIVASAN is an international organization, which sells its products directly to the customers.

VIVASAN has to high-hold a good name. Confidence between the customer and VIVASAN is the basis of the existence of the enterprise. Thousands of customers already experienced this. We risk everything not to disappoint us and our customers. Mutual confidence is the basis, on which VIVASAN works.

We deliver worldwide in almost all countries of the world. You can find these countries, if you Click on your Shopping Cart. Under – Delivery Options - you will find all the countries to which we ship our products.

Orders are at your home delivered by Post, TNT or DPD.

The delivery time is maximum five days after receipt of the payment. If a product (temporarily) is not available, we inform you. We sent orders received before 14:00h the same day.

Orders from not European Union are free of VAT (TAX). When you choose on your shopping cart your country, the web shop will not calculate the VAT.

You can pay with PayPal, VISA, Master Card or Prepayment by bank. Faithful customer can pay on calculation. To avoid a possible problem, always go back to the Webshop after you ended the electronic Payment process.

You can pay on our bank account: RABO BANK, VIVASAN, Keyenburg 33, 4702CE Roosendaal (NL). Bank accountnr: 162.5344.34 IBAN: NL80RABO 0162534434 ● BIC: RABONL2U.

The shipping cost can easlily be found on your shopping cart: Click on - Shopping Cart - and find in – Delivery Options – your country.

VIVASAN cares about its faithful customers and consultants. For this reason the VIVASAN Club was developed. VIVASAN Club gives its members discount. With orders starting from € 60, - you get extra discount by means of discount coupons.

Just order five products. By this purchase you become automatically a member from the VIVASAN CLUB. You receive an order confirmation by E-Mail. Afterwards we send you a unique and personal VIVASAN number. The next time you log in, the system automatically calculates your discount. Now you can profit from all club advantages.

VIVASAN CLUB Presents
For New VIVASAN-CLUB Members
If you buy once, five products, your are automatically a member of VIVASAN Club. You receive Club-discount. If you order for more than € 60,-, you receive extra discount by means of discount coupons.
With your FIRST order you receive your free present:

Present 1 worth € 8,-, if your order is more than € 60,-
Viva Active cream 15ml, 1 Tee trea cream 15ml
A discount coupon in the first week of next month, worth: minimum € 2,- / € 2,50

Present 2 worth € 16,-, if your order is more than € 75,-
Viva Active cream 15ml, 1 Tea tree cream 15ml, Herbal Foot & Nail cream 15ml, Thyme cream 15ml.
A discount coupon in the first week of next month, worth: minimum € 2,50 / € 3,00

Present 3 worth € 25,30, if your order is more than € 90,-
Viva Active cream 15ml, 1 Tea tree cream 15ml, Herbal Foot & Nail cream 15ml, Thyme cream 15ml, Calendula cream 15ml, Juniper cream 15ml, Toothpaste.
A discount coupon in the first week of next month, worth: minimum € 3,00 / € 4,83

Present 4 worth € 27,55, if your order is more than € 115,-
Viva Active cream 15ml, 1 Tea tree cream 15ml, Herbal Foot & Nail cream 15ml, Thyme cream 15ml, Calendula cream 15ml, Juniper cream 15ml, Toothpaste, IQ Tongue cleaner.
A discount coupon in the first week of next month, worth: minimum € 4,83

You can end the VIVASAN membership at any time. Just send us a short E-mail or make use of the Contact form.

For questions or reports you can use the Contact form under the column “Contact” at the left side. Within 24 hours we send you an answer by E-Mail. You can also send us an E-Mail to info@vivasanwebshop.eu.

At VIVASAN we pull out all the stops to keep the information you give us safe and sound. We follow strict security procedures on how your personal information is stored and used, and who sees it, to help stop any unauthorized person getting hold of it.

We reserve the right to modify this privacy policy from time to time. You should visit our Web site periodically to review any changes.

Get in touch
You can get in touch by visiting the "Contact Us" section or at info@vivasanwebshop.eu
For enquiries directly relating to this website, you can contact us at info@vivasanwebshop.eu
Alternatively, you can write to us at the following address:
VIVASAN, Antwerpsestraat 39, NL-4645 BB Putte.
Or, Call us on the following phone number: +32 36654420

Personal details
We collect personal details, such as your email address, name, date of birth and other information only when you register with us for competitions, promotions or when you sign up to receive email newsletters from us.
When you register with us, we'll need to ask you for your:
• First name
• Second name
• Gender
• Postcode and Postal Address
• Country
• Phone number
• Username
• Email address
• Password


We may wish to contact you from time to time with details of special offers, promotions, competitions, and information about our products and services. If you want all of this, please tick the box marked 'yes' when registering with us. We won't use your details for direct marketing without your consent. We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company. Your personal and account information will never be disclosed to other third parties.

Safe and sure
Our website has security installed to ensure that any personal data entered onto the site is protected against loss, misuse or alteration. However, due to the nature of the Internet, we can't guarantee the protection of your personal information and we can't be responsible for any outcomes resulting from a breach of security when the website is used. We're confident in our security, and it is always a top priority to ensure we do not get any problems.

Cookies
We use "cookies" to store and collect information regarding your usage of the website. Cookies are small files placed on your computer's hard drive, or in your browser memory, when you visit our website. They enable us to put in place personal settings and load your personal preferences.

Update personal information
You can update your personal information at any time. Use your password to log in, and then you'll be able to update your information.